Michael Scharlow

13541 Rudi Loop

Spring Hill, FL 34609

Hm.  813-333-2589

Cell 352-515-7338

scharlow@gmail.com

 

Career Summary: I have a long track record of success. I am a military service veteran (8 years Army) with 20 years of IT related experience. Cisco Network Engineer for more than 11 years (CCNP). I am a Cisco Voice (CCVP/VoIP) Engineer with 10+ years of experience in a variety of enterprise environments (government, international, and domestic/commercial). I will remain working as a Cisco Voice Engineer and progress toward my CCIE certification this year. My management and troubleshooting experience, as well as my VoIP, networking and computer knowledge would be best utilized in a highly technological environment. I am an advanced Cisco engineer who thrives on being challenged by complex infrastructure design and installations.

 

Certifications

 

CCVP (CCNP Voice), A+, TOP Secret Security Clearance (Exp. 02/16)

 

Experience

 

Oct 2013-      EON Technologies, Inc.

Present      Sr. Voice/Video/Collaboration Architect

·   Deployed TMS, Prime Collaboration Analytics, and Prime provisioning.

·   Most recent project (1 year+) is with InterContinental Hotel Group (IHG is in 38 Countries) based in Alpharetta, GA,.

·   Managing IHG’s entire Voice infrastructure.

·   Upgraded 18K users from 9.1.1 to 10.5.2.  I have also upgraded all of the UCS voice servers and gateways.

·   Developed a Company wide WebEx strategy for IHG with over 200 Telepresence end points including IX, MX, SX, and DX units.  Integrated with Office365 and Skype. 

·   Built out all Expressway E and C servers in multiple Data centers as well as 6 HCS Clusters.  Integrated all SIP trunks with CCA (cloud connected audio) for maximum on-net calling throughout the world.  Used CMR (collaboration meeting rooms) to enable older Polycomm to work seamlessly with Cisco and Microsoft video.

 

 

·   Other recent projects were for Landry’s and the Golden Nugget Casino’s.  Set up a 100 agent call center using UCCX, Calabrio AQM and WFM.  Performed major upgrade from 9.1.X to 9.1.2 for all UC servers with zero down time.  Call cluster has over 2800 concurrent users along with the new agents.  Performed upgrade in place of UCS server firmware and Bios versions.

·   Deploying Enterprise level solutions, along with Cisco’s Hosted Collaboration Service also know as HCS (Learned while contracting directly for Cisco Systems).

·   Several major projects including United Rentals, Integral Quality Care, City of Miami and Landry’s restaurants, casinos and corporate offices (Through IBM).

·   Configuring, installing, troubleshooting and maintaining the following technologies:

(Example of current project: Setting up 6 UCS C240 servers with 30 collaboration VMs,17,000 users and 500 call agents.)

·   Cisco Unified Communication Manager (CUCM) version 4 through 10.X

·   Unity connections 7 through 10.X

·   Cisco Unity 4

·   UCCX 7 through 10.X

·   IPCC Express 4

·   Cisco Unified Presence 7 through 10.X

·   Call Manager Express 4 through 10

·   Cisco Unity Express 4 through 8

·   IOS 12-15

·   Jabber 9.0

·   VMware Esxi 4 through 5.5

·   Vcenter 5

·   SIP

 

Sept 2011-               Netorian – (US Army Signal Command)  Afghanistan

Oct   2013                Subject Matter Expert - Signal Communications

·   Worked as the Lead Engineer for Network operations for C5ISR Aerial Layer networks. 

·   Extended US Military classified networks by using Aerostat and RAID tower communications platforms to any Line of Site (LOS) units in the areas of operations.  These assets included VoIP and Data network access.

·   Designed solutions for ANW2 networks using mainly Harris Radio (RF) and Cisco networking equipment belonging to Strategic and Tactical military forces.

·   Designed and tested a Cisco VoIP over encrypted RF solution installed in military tactical vehicles.

 

 

June 2011-      DSCI - Afghanistan

August 2011      VoIP Engineer

·   Lead VoIP engineer for DSCI at the main hub at Camp Phoenix, AFG (Kabul).

·   Designed and installed multiple DoD UC 7.X clusters.

·   Responsible for verification of enterprise DISA compliance.

 

 

Sept 2010 -      INX Inc. – Federal Division

May 2011                   Lead VoIP Engineer

·   Primary engineer responsible for all Cisco voice communication projects for company federal contracts

·   Performed all pre-sales engineering and hands on installs for major installs such as Bank of Oklahoma, Chickasaw Nation and was the lead VoIP Engineer for all of DISA call Centers which required a Top Secret clearance.

·   Performed both non-virtual super-cluster installs (8 and 8.1) as well as the first UCS virtual install for INX (CUCM 8.5). 

 

March 2009 -      ITT Systems – Bagram Airbase, Afghanistan

July 2010                   VoIP Engineer

·   Primary engineer responsible for all Cisco voice communication in Afghanistan

·   Interfaced Call Manager with Nortel, Avaya and Alcatel PBX’s

·   Primary engineer for 38 Call Manager clusters

·   Primary engineer for all VoIP projects and upgrades

 

May 2008 -     Genesis Financial Management, Tampa, Florida

March 2009       IT Director

·   In charge of all day to day operations of a call center with 13 servers and 100 users.

·   Responsible for Cisco IPCC, Call manager, Unity and ASA security and VPN connections 

·   Rolled out exchange 2007, with server 2008 for 100 users.

·   Implemented Symantec backup exec 12.

·   Responsible for IVR upgrades and enhancements.

·   Using Cisco historical reports and Crystal Reports for changes to the canned reports.

 

 

June 2005I-Tech Inc.

May 2008 Network Administrator/CISCO Engineer

·     Maintained networks for multiple clients with 50+ users. Server 2000 and 2003, along with Exchange and SQL, both onsite and remotely

·     Responsible for design, implementation, training and support of complex networks involving Cisco Call Manager, Call Manager Express, Unity, Unity Express for customers including scripting, Auto Attendants, Hunt Groups, and customizing dial peers for connection to POTS circuits

·     System back up and disaster recovery using Veritas

·     Citrix presentation server administration

·     Installed several Cisco access points with multiple locations. Experience troubleshooting connectivity and power deficiencies using IOS and Cisco access point manager.

·     Completed many Cisco implementations that involved WAN, LAN, MPLS, VoIP, DSL, T-1’s, T-3’s, WLAN, EIGRP, HSRP, Multicast switching and many other projects ranging from network upgrades of 2800 and 4800 switches to full scale self deployed MPLS networks.

·     Completed the first production install of the Cisco UC500 in the Tampa/Orlando market.

 

 

Sept. 2003Nextwave ComputersTampa, FL

May 2005General Manager / Network Engineer

·     Managing all aspects of a hardware and network sales and service business

·     Extensive LAN/WAN experience

·     Completed over 50 Windows server 2000/2003 network installs, while providing ongoing support both on-site and remotely for many businesses

·     Installed and remotely managed many Exchange 5.5/6.5 servers

·     Expert with Sharepoint and 2003 Microsoft Intranet

·     Responsible for P&L, sales, service and staffing 

·     Citrix Reseller (some products) and support center

 

Dec. 2002 -CompUSA IncTampa, FL

Aug. 2003Service Center Manager

·     Managed all aspects of a technical sales and service department.

·     Increased sales averaging 25K a month to over 130k a month in under a year

·     Responsible for P&L and productivity of all inbound and outbound services.

·     Served as Master Technician and trained all staff as necessary.

 

 

July 2001 to        Sarcom Inc.       Illinois and Indiana

Nov 2002           Network Engineer (90% travel to client sites)

·     Outlook, Exchange (SMTP, NNTP, POP, IMAP)

·     Cisco Routers and Hubs.  CDP, IOS, ARP, RARP, BOOTP, ICMP, RIP, IGRP, OSPF, Frame Relay, ISDN, PPP, IP Subnetting

·     SQL Server 2000 Administration, MS Server 2000/2003, Exchange, Active Directory, Microsoft Office, Lotus Notes, Some Novell and Linux

·     Network Intrusion Detection and testing for LANs, WANs, and Web Servers.  Firewalls, Proxies, Sniffers, Scanners,  Access Lists, Port Filtering

·     Dial-up Networking, Remote Access Server, RRAS, NAT, PC Anywhere, VPN

·     Responsible for the installation and upgrading of all hardware and software at offices and remote locations.

·     Configured and maintained print servers, printers, copiers, faxes

·     Network permissions, security settings and system backups.

·     Set up proxy servers for web browsing and email.

·     Number one revenue producing tech my final 6 months

 

 

July 2000CompUSA  Region 4Wisconsin and Illinois                                                                                                            

to July 2001Regional Service Director 

·     Directed all regional activities for a technology/network sales and service company.

·     Increased sales by 30% and bottom line profit by 50% in the first three months.

·     Tested, hired and monitored all technicians and service center managers

·     Responsible for the daily operations of 9 technical service centers with over 70 team members. Some of the operations included sales, speed of service on repairs and customer satisfaction.

 

CompUSA  Region 4Wisconsin and Illinois                                                                                                        

Regional Field Service Manager

·     Managed and performed all network design, installation, maintenance and repairs for our accounts in Illinois and Wisconsin.

·     Cabling, router configuration, and all WAN services , etc.

·     Hired, scheduled and counseled 12 on-site network technicians and 3 on-site repair technicians. I also managed 3 administrative team members who were responsible for warranty and non-warranty parts procurement and billing.

·     Provided network service for companies such as the Chicago White Sox ,Chicago Bulls, Ralph Lauren Polo, Scientific Atlantic, Chicago Public schools, Mount Prospect Public schools, BankOne, Pharmacia and many others.

 

February 2000CompUSA Region 13Michigan

to July 2000Area Service Manager (5 service centers)

·      Manager/master technician for 5 stores’ service centers

·      Traveled between stores increasing revenue by training technical staff, repairing problematic computers and resolving all customer issues.

·      Active in pre-sales and design of network architecture for corporate clients.

·      Managed overall revenue and productivity for 5 service center locations.  

 

January 1999CompUSA Corporate OfficeDallas, TX

to January 2000National Dispatch Supervisor

·      Dispatched/routed all PC service calls for the entire company (aprox.130 locations) to their appropriate stores, utilizing a staff of 12 coordinators.

·                 In charge of third party billing for all warranty service work for the company.

·                 Escalation point for company wide on-site computer repair issues.

 

CompUSA PC National Service Manager

·                   In charge of the manufacturing and servicing of the CompUSA PC line.

·                   Developed repair strategies and manuals for this PC line.

·                   Escalation point for any issues with the CompUSA PC brand.

 

August, 1997CompUSA  Store #781Grand Rapids, MI

to January 1999Master Technician and Service Center Manager

·         Managed a staff of 8, as well as all aspects of a technical sales and service department.

·                        Completed on average,15 computers a day, while diagnosing an additional 10 per day as a master technician.

·                        Responsible for the regional Windows NT rollout, where 12 stores were upgraded to Windows NT 4.0. New printers as well as at least 30 computers for each store were installed to a pre-existing LAN. Some Meridian phone system maintenance was also performed.

·                        Maintained a network with over 50 computers in my home store.

 

Feb 1989  US Army

to May 1997  Staff Sergeant